Medicaid frequently asked questions
It’s always best to check with your insurance provider to make sure Advocate Children’s Hospital is included in your plan. Just some of the health plans we accept include:
See a full list of insurance plans we accept
For information about signing up for Medicaid, contact Illinois Client Enrollment Services at 877-912-8880 (TTY: 866-565-8576).
If you have a letter stating you’ve been enrolled, you should be able to get health care services. Show your provider a copy of your eligibility letter and they can verify your enrollment.
There are several ways to find a participating doctor or pharmacist:
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Ask your current doctor or pharmacist if they accept Medicaid, Children's Health Insurance Program (CHIP), or the health plan you selected.
- If you've been getting care from a provider who doesn’t accept Medicaid, CHIP, or any of its health plans, you still may be able to see that provider for a short time until you find another. But you’ll need to ask your state’s Medicaid or CHIP program or the health plan you selected.
- Check the website of your health plan. Most Medicaid and CHIP programs and other plans provide provider lists.
- Call your state Medicaid or CHIP agency or your health plan. Find the phone number on your eligibility letter, enrollment card, or the agency’s or plan’s website.
- When making an appointment, tell the provider you’re enrolled in Medicaid or CHIP, or give them the name of your health plan. For any questions or concerns, call your state Medicaid or CHIP agency or your health plan.
The open enrollment period occurs once a year. During this time, you’ll receive a letter from Medicaid with the option to switch plans.
Redetermination is an annual review of a patient’s eligibility for Medicaid. You’ll first receive a letter to watch for the redetermination form coming in the mail. A few weeks later you’ll receive the redetermination form.
Important: Return the form by the due date or your child’s medical card will be terminated.
There are several ways to find help:
- Contact Illinois Client Enrollment Services at 877-912-8880 (TTY: 866-565-8576).
- Contact the Illinois Medicaid Redetermination Project at 855-458-4945 to check your renewal status.
- For other insurance options, visit Healthcare.gov or call 866-311-1119.
- You may be eligible for financial assistance. Call Advocate Children’s Hospital Patient Financial Services at 708-684-5069 for Oak Lawn and 847-723-5061 for Park Ridge.
- To get answers to most questions, contact your state Medicaid or CHIP agency, using the member services phone number on the back of your enrollment card.
- You can find additional information at Healthcare.gov.
- Your doctor or pharmacist may be able to answer questions about what services are covered.
